Our T&C's – SWALK Fashion
*We are no longer able to accept returns or offer refunds*
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Our T&C's

IN GENERAL:
Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website to users.

This Website also contains links to other websites, which are not operated by SWALK FASHION (the "Linked Sites"). SWALK FASHION has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.


PROHIBITIONS:
You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. SWALK FASHION will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

The use of automated systems or software to extract data from this Website for commercial purposes, ('screen scraping') is prohibited without license.


INTELLECTUAL PROPERTY & CONTENT:
The intellectual property rights in all software and content made available to you on or through this Website remains the property of SWALK FASHION or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by SWALK FASHION and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by SWALK FASHION or its licensors. 


TERMS OF SALE:
As SWALK FASHION is closing down, we will not be able to accept returns, refunds or exchange requests from Sunday 1st July 2018.
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. 

In order to contract with SWALK FASHION you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. SWALK FASHION retains the right to refuse any request made by you, and  SWALK FASHION reserves the right to close your SWALK FASHION account at its sole discretion. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be  SWALK FASHION or may in some cases be a third party. Where a contract is made with a third party,  SWALK FASHION is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes. Please be aware that some of the goods sold through our Websites may not be suitable for children under 18 years of age, so please take extra care when purchasing goods as gifts, for under 18’s.


GIFT  CARDS:
To purchase a SWALK FASHION gift card, log into your SWALK FASHION account and visit https://swalkfashion.com/products/gift-card. Then, follow the instructions to order your gift card.

If you are purchasing a gift card as a present, we advise you enter your email address to receive the gift card - you can then send this on to your recipient.
 Double check the delivery email address you enter – it is your responsibility to do so and we’re afraid we can’t be held responsible if a gift card is used by someone other than you or your recipient if the email address entered is incorrect. In addition, we can’t take responsibility for any gift cards that are lost or used by someone other than your recipient after delivery.

We’re afraid we can’t accept any responsibility for stolen, lost or deleted gift cards. Make sure your recipient has received their gift card, as it is their responsibility to keep the gift card safe.

We can’t take responsibility if a gift card cannot be delivered to the recipient’s email address because of spam filters, firewalls, the capacity of the recipient’s mailbox or any other factors outside of our control.

Gift cards are valid for 24 months from the date of purchase and can be used across multiple orders. After 24 months, any remaining balance will be cancelled.

You may use more than one gift voucher on a single order.
Gift cards can be used in conjunction with other promotional and discount codes.
Gift cards cannot be used to purchase other gift vouchers.

If the value of your purchase is less than the value of the gift card, your spend will be deducted and the remaining balance can be redeemed when you next make a purchase. If your order exceeds the value of the gift card, you can pay the remaining balance using another payment method.

We reserve the right to amend these terms and conditions at any time.


PROMO CODES:
From time to time, we may offer promo codes which may apply to any, or certain specified purchases made through the SWALK FASHION Website.
Each Promo Code will be subject to specific terms & conditions specified at the time the promo code is issued (including the length of time to use the code) in addition to those mentioned in these Terms of Use.

There are two ways of receiving a promo code:
We may send one to you via email for reasons such as, without limitation, your birthday, your  SWALK FASHION anniversary and student validation.
From time to time, we may offer promo codes on the  SWALK FASHION Website that you can apply at checkout in order to receive a specific discount from us.
Only one promo code can be used against an order at any one time.
A promo code can't be applied to an order after that order has been placed.

Certain brand or product category exclusions may apply so we’ll let you know if you can't use your promo code on anything before you complete your purchase.
If the promo code has expired, you won’t be able use it.

We’re afraid we can’t accept any responsibility once we have given you a promo code and we are not obliged to provide you with a replacement if it gets lost and/or gets used by someone else as this will result in the promo code being cancelled.

If a promo code is offered on the  SWALK FASHION Website and can’t run properly because of fraud, tampering, technical errors or anything else that is beyond our control which affects the running, administration, security or fairness of the promo code, we reserve the right to cancel, modify or suspend the promo code.

Promo codes are non-transferable and cannot be exchanged for cash. If you receive a promo code, it can only be used by you on your own  SWALK FASHION account for the purpose for which it was issued. You must keep it confidential and only use it for making your own orders on  SWALK FASHION. Don’t pass your code directly on to others or make it available to others (for example, posting it on social media or on a forum). If we believe that at the point of purchase or retrospectively you are abusing the use of promo codes in any way (for example, selling them to others), we reserve the right to cancel your promo code or suspend/close your  SWALK FASHION account without letting you know beforehand.

We reserve the right to amend these terms and conditions at any time.


LINKING TO SWALK FASHION:

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.


INDEMNITY:
You agree to indemnify, defend and hold harmless SWALK FASHION, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.


VARIATION:
SWALK FASHION shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.


INVALIDITY:
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.


COMPLAINTS:
If you have a complaint about SWALK FASHION, please contact our Customer Care team here:

via phone:
0333 433 0343

via email:
customerservices@swalkfashion.com

via post:
Customer Services, SWALK Fashion, London, WC1N 3XX

In the unlikely event that our Customer Services team are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure, then you may refer your complaint to the Retail Ombudsman which is a certified Alternative Dispute Resolution Provider (www.theretailombudsman.org.uk). We will respond to any complaint referred to us by The Retail Ombudsman:

via phone:
020 3540 8063

via email:
enquiries@theretailombudsman.org.uk

via post:
The Retail Ombudsman, 33 floor Euston Towers, 286 Euston Road, London, NW1 3DP 

Or, you may be eligible to lodge your complaint on the EU Online Dispute Resolution platform which is available at www.ec.europa.eu/consumers/odr.


WAVER:
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.


GOVERNING LAW & JURISDICTION:
These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.


ENTIRE AGREEMENT:
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and SWALK FASHION. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of SWALK FASHION.


ETHICAL SOURCING POLICY:
As a reputable and trusted business committed to offering its customers high quality products, SWALK FASHION recognises its obligation to ensure that suppliers are operating ethically.

We expect our suppliers to consistently provide an environment which protects their employees' health and safety and basic human rights.

All suppliers are expected to comply with their national employment laws and regulations with particular regard to:

• Minimum age of employment
• Freely chosen employment
• Health and safety
• Freedom of association and the right to collective bargaining
• No discrimination
• No harsh or inhumane treatment
• Working hours
• Rates of pay
• Terms of employment

SWALK FASHION will never knowingly source stock from countries which are in breach of the above principles. We also look to our suppliers to instil these principles when dealing with their own supplier base.

Because of the sometimes complex nature of our suppliers' supply chain, it is not always possible to monitor and control the conditions of each individual involved in the production of our products. However, as  SWALK FASHION continues to grow, it recognises the importance of being proactive and doing everything within its power to support the rights of those involved in the manufacture of its goods.